RETURN & REFUND

Q1. What is NAKSHA’s Return Policy?

Our “100% Buyer Protection Program” allows for easy returns and refunds for:
• Products which you may not like for quality, color or design related issues
• Products which you received in “Damaged/Defective/Broken” condition
• Products not as per description/photo on the website

All products must be returned in their original condition along with the bills, tags and packages. Please read the terms and condition of return/exchange in our “Refund & Returns Policy” section.

Q2. How to raise dispute for an order?

You can raise a dispute within 48 hours of delivery, in either of the two ways:
• By sending an email to nakshabysumita@gmail.com with images of broken/defective/damaged products within 48 hours of delivery. Please mention your order number in the email.
(We need photos of the products received, otherwise it’s not be accepted after 48 hours of delivery)
• WhatsApp us the images with your name, address, Order Id within 48 hours of delivery. (Faster Method)

Q3. When will I be refunded/exchanged?

We will initiate refund procedure when our team notifies us of the receipt of the item back from you. The refund amount will be credited within 3-5 working days after we initiate the refund.
We will initiate exchange procedure in 3-5 days after the item is received by us.

SHIPPING

Q1. What are the shipping charges?

Free Delivery only applicable on only orders Rs. 2999/- or above.
Most sellers provide FREE delivery in India. Some items may have a shipping cost depending on the nature of the product.
For International orders, the shipping charges are different for different items and are mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.

Q2. What is the estimated delivery time?

The estimated time of delivery is within 10 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.

Q3. How will the delivery be done?

• We try to process all deliveries through reputed courier companies like Gati, Delhivery, Wow Express, Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases, where the pin/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
• If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

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